QUALITY MEASUREMENT OF TMB SERVICE (2020-2022)

Institut Opinòmetre will carry out the field work corresponding to the Mystery Shopper study – Measurement of Service Provision (MPS) for the period between November 2020 and October 2022, both included, contemplating two possible extensions.

The MPS study began in September 2006 and since then has been carried out continuously every working day of the year. It provides a continuous measure of the quality of the Metro and Bus services offered by “Transports Metropolitans de Barcelona” (TMB) in terms of conservation, cleanliness, information and customer service.