Call center services – Information desks and customer attention services.
Opinometre Institute offers information and customer/ citizen based on a joint strategy of response channels face, and electronic telephone with the added value of offering a personalized service and close to meet the needs of clients by providing solutions to the problems immediately.
Multichannel services of customer information:
Opinometre Institute has adapted an integrated information services through different channels of customer information in order to ensure full coverage of applications of information processing and response, as well as demand for other services, incident response, collection complaints….
Information points: tourist information offices for information transport services….Opinometre Institute available to companies, organizations and government implementation and management points and/ or information offices fixed and/ or mobile customer and information services. The establishments of mobile offices face customer care/ service user at strategic points has great advantages as it facilitates access to information by the customer at the time and place that has the need reply.
- Information services and customer support.
- PBX service companies.
- Service Complaints.
- Receiving orders.
- Treatment of incidents.
- Services reserves.
- Sales service.
- Virtual Secretary for businesses, freelancers and professionals.
Issuance of calls:
- Arrangements and management agendas.
- Collections Management.
- Direct sales.
Public Services to attend citizens:
Opinometre Institute has adapted an integrated citizen service information for municipal services in order to ensure full coverage of information requests ( telephone, electronically and in person) and processing of responses, as well as demand for other services, incident response, collection complaints….