{"id":8679,"date":"2023-04-14T11:49:00","date_gmt":"2023-04-14T10:49:00","guid":{"rendered":"https:\/\/www.opinometre.com\/?p=8679"},"modified":"2023-10-23T14:38:30","modified_gmt":"2023-10-23T13:38:30","slug":"mesura-de-la-prestacio-del-servei-mps-tmb","status":"publish","type":"post","link":"https:\/\/www.opinometre.com\/ca\/2023\/04\/14\/mesura-de-la-prestacio-del-servei-mps-tmb\/","title":{"rendered":"MESURA DE LA PRESTACI\u00d3 DEL SERVEI \u2013 MPS (TMB), 2022 &#8211; 2023"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lgge2bcl-5b59a675f1bbfbc42bc51113f73ca2d9\">\n#top .av_textblock_section.av-lgge2bcl-5b59a675f1bbfbc42bc51113f73ca2d9 .avia_textblock{\ntext-align:justify;\n}\n<\/style>\n<section  class='av_textblock_section av-lgge2bcl-5b59a675f1bbfbc42bc51113f73ca2d9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>A l\u2019Institut Opin\u00f2metre des de l\u2019any 2020, estem realitzant el treball de camp de l\u2019estudi Mistery Shopper \u2013 <strong>Mesura de la Prestaci\u00f3 del Servei <\/strong>per a <strong>Transports Metropolitans de Barcelona<\/strong> \u2013 TMB.<\/p>\n<p>TMB porta realitzant aquest estudi des del setembre de 2006 i des d\u2019aleshores s\u2019ha dut a terme de forma ininterrompuda durant tots el dies feiners de l\u2019any.<\/p>\n<p>Aquest treball de camp permet disposar d\u2019una <strong>mesura continuada de la qualitat de l\u2019oferta dels serveis de Metro i Autob\u00fas<\/strong> que opera Transports Metropolitans de Barcelona (TMB) pel que fa a conservaci\u00f3, neteja, informaci\u00f3 i atenci\u00f3 al client.<\/p>\n<p>Les dades recollides s\u2019integren en un quadre de comandament corporatiu junt a d\u2019altres indicadors que es calculen de forma autom\u00e0tica: regularitat, velocitat, disponibilitat d\u2019equips, etc\u00e8tera.<\/p>\n<p>A la xarxa d\u2019autobusos de la TMB, el treball de camp es fa tant a bord dels autobusos com a les parades, i es prenen mesures de conservaci\u00f3 dels vehicles o parades, la neteja a l\u2019interior del vehicle, la neteja dels vidres de les parades, que la informaci\u00f3 estigui actualitzada tant a l\u2019interior de l\u2019autob\u00fas com a les parades i l\u2019atenci\u00f3 al client per part dels conductors.<\/p>\n<p>I pel que fa al servei del Metro, les observacions es realitzen tant a les estacions com a dintre dels vagons del metro, on es mesuren els mateixos par\u00e0metres que als autobusos.<\/p>\n<p>La recollida de dades es realitza mitjan\u00e7ant una tauleta, a m\u00e9s tamb\u00e9 es recull de forma complement\u00e0ria un procediment de realitzaci\u00f3 de fotografies d\u2019aquells elements de la xarxa en un estat considerat no adequat per part de TMB.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-8675 aligncenter\" src=\"https:\/\/www.opinometre.com\/wp-content\/uploads\/2023\/04\/WhatsApp-Image-2023-04-04-at-12.15.08-225x300.jpeg\" alt=\"\" width=\"225\" height=\"300\" srcset=\"https:\/\/www.opinometre.com\/wp-content\/uploads\/2023\/04\/WhatsApp-Image-2023-04-04-at-12.15.08-225x300.jpeg 225w, https:\/\/www.opinometre.com\/wp-content\/uploads\/2023\/04\/WhatsApp-Image-2023-04-04-at-12.15.08-773x1030.jpeg 773w, https:\/\/www.opinometre.com\/wp-content\/uploads\/2023\/04\/WhatsApp-Image-2023-04-04-at-12.15.08-768x1024.jpeg 768w, https:\/\/www.opinometre.com\/wp-content\/uploads\/2023\/04\/WhatsApp-Image-2023-04-04-at-12.15.08-1152x1536.jpeg 1152w, https:\/\/www.opinometre.com\/wp-content\/uploads\/2023\/04\/WhatsApp-Image-2023-04-04-at-12.15.08-1125x1500.jpeg 1125w, https:\/\/www.opinometre.com\/wp-content\/uploads\/2023\/04\/WhatsApp-Image-2023-04-04-at-12.15.08-529x705.jpeg 529w, https:\/\/www.opinometre.com\/wp-content\/uploads\/2023\/04\/WhatsApp-Image-2023-04-04-at-12.15.08.jpeg 1200w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" 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