{"id":7152,"date":"2018-02-21T09:10:43","date_gmt":"2018-02-21T08:10:43","guid":{"rendered":"https:\/\/www.opinometre.com\/?p=7152"},"modified":"2019-09-10T09:49:02","modified_gmt":"2019-09-10T08:49:02","slug":"un-any-mes-amb-el-servei-dinformacio-i-atencio-a-lusuari-siau","status":"publish","type":"post","link":"https:\/\/www.opinometre.com\/ca\/2018\/02\/21\/un-any-mes-amb-el-servei-dinformacio-i-atencio-a-lusuari-siau\/","title":{"rendered":"Un any m\u00e9s amb el Servei d\u2019Informaci\u00f3 i Atenci\u00f3 a l\u2019Usuari (SIAU)"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1xakwg-ddacc2f3b38a94675668e13253476e78\">\n.flex_column.av-1xakwg-ddacc2f3b38a94675668e13253476e78{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1xakwg-ddacc2f3b38a94675668e13253476e78 av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-k0dk20sw-994a960cda16a6ff46ba2feb540ab0b5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Aquest mes de febrer de 2018 ja fa un any que l\u2019Institut OPINOMETRE BALEAR va ser adjudicat\u00e0ri del <strong>Servei d\u2019Informaci\u00f3 i Atenci\u00f3 a l\u2019Usuari<\/strong> (SIAU) pel Consorci de Transports de Mallorca (CTM).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-7154 size-medium\" src=\"https:\/\/www.opinometre.com\/wp-content\/uploads\/2019\/09\/siau-300x225.png\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/www.opinometre.com\/wp-content\/uploads\/2019\/09\/siau-300x225.png 300w, https:\/\/www.opinometre.com\/wp-content\/uploads\/2019\/09\/siau-450x338.png 450w, https:\/\/www.opinometre.com\/wp-content\/uploads\/2019\/09\/siau.png 549w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>El servei est\u00e0 integrat per 18 treballadors\/es que cobreixen els torns de 7:00 a 21:00 hores de dilluns a diumenges a la Estaci\u00f3 Intermodal de Palma, i dues persones que cobreixen els serveis d\u2019informaci\u00f3 i emissi\u00f3 de targetes d\u2019Inca i Manacor. Tot el personal est\u00e0 acreditat amb el nivell B2 de coneixements dels idiomes castell\u00e0, catal\u00e0 i angl\u00e8s a m\u00e9s de coneixements d\u2019altres idiomes per poder informar als usuaris en itali\u00e0, franc\u00e8s i alemany.<\/p>\n<p>Entre les funcions m\u00e9s destacades que realitzen al SIAU destaquen l\u2019atenci\u00f3 presencial, l\u2019atenci\u00f3 telef\u00f2nica, la informaci\u00f3 sobre els diferents t\u00edtols de transport i emissi\u00f3 de la targeta intermodal, la gesti\u00f3 dels serveis a la demanda i la gesti\u00f3 de queixes i suggeriments.<\/p>\n<p>Es treballa amb una coordinaci\u00f3 total entre el personal del SIAU, el Consorci de Transports (CTM), els Serveis Ferroviaris de Mallorca (SFM) i cadascun dels operadors de les diferents l\u00ednies del TIB.<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Aquest mes de febrer de 2018 ja fa un any que l\u2019Institut OPINOMETRE BALEAR va ser adjudicat\u00e0ri del Servei d\u2019Informaci\u00f3 i Atenci\u00f3 a l\u2019Usuari (SIAU) pel Consorci de Transports de Mallorca (CTM)<\/p>\n","protected":false},"author":1,"featured_media":7154,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[],"class_list":["post-7152","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies"],"_links":{"self":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/posts\/7152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/comments?post=7152"}],"version-history":[{"count":7,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/posts\/7152\/revisions"}],"predecessor-version":[{"id":7184,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/posts\/7152\/revisions\/7184"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/media\/7154"}],"wp:attachment":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/media?parent=7152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/categories?post=7152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/tags?post=7152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}