{"id":5058,"date":"2019-03-12T16:19:12","date_gmt":"2019-03-12T15:19:12","guid":{"rendered":"https:\/\/www.opinometre.com\/?page_id=5058"},"modified":"2019-03-18T15:50:01","modified_gmt":"2019-03-18T14:50:01","slug":"serveis-de-call-center","status":"publish","type":"page","link":"https:\/\/www.opinometre.com\/ca\/serveis\/serveis-de-call-center\/","title":{"rendered":"Call center i punts d\u2019informaci\u00f3"},"content":{"rendered":"<section  class='av_textblock_section av-jt5x7iyg-0edf41b8ab977233787503002a1262d2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div style=\"width=100%;background-color: #e1e1e1; padding: 10px 5px 10px 5px; font-size: +2em;\"><strong>SERVEIS DE CALL CENTER<\/strong><\/div>\n<h3>Punts d\u2019informaci\u00f3 i Serveis d\u2019Atenci\u00f3 al Client<\/h3>\n<p>L\u2019Institut Opin\u00f2metre ofereix un sistema d\u2019informaci\u00f3 i atenci\u00f3 al client\/ciutad\u00e0 a partir d\u2019una estrat\u00e8gia conjunta de resposta pels canals presencial, telef\u00f2nic i telem\u00e0tic, amb el valor afegit d\u2019oferir un servei personalitzat i proper, per tal de satisfer les necessitats dels clients, proporcionant solucions de forma immediata als problemes plantejats.<\/p>\n<h4>Serveis multicanal d\u2019informaci\u00f3 al client:<\/h4>\n<p>L\u2019Institut Opin\u00f2metre ha adaptat un sistema integrat d\u2019informaci\u00f3 mitjan\u00e7ant diferents canals per a serveis d\u2019informaci\u00f3 al client, amb l\u2019objectiu de garantir la cobertura total de sol\u00b7licituds d\u2019informaci\u00f3 i tramitaci\u00f3 de respostes, aix\u00ed com la demanda d\u2019altres serveis: resposta d\u2019incid\u00e8ncies, recollida de queixes i reclamacions\u2026<\/p>\n<h4>Punts d\u2019informaci\u00f3 in situ:<\/h4>\n<p>Punts d\u2019informaci\u00f3 in situ: punts d\u2019informaci\u00f3 tur\u00edstica, oficines d\u2019informaci\u00f3 de serveis de transport\u2026<\/p>\n<p>L\u2019Institut Opin\u00f2metre posa a disposici\u00f3 de les empreses, organitzacions i administracions la implementaci\u00f3 i gesti\u00f3 de punts i\/o oficines d\u2019informaci\u00f3 fixes i\/o m\u00f2bils d\u2019atenci\u00f3 al client i informaci\u00f3 de serveis. L\u2019establiment d\u2019oficines m\u00f2bils d\u2019atenci\u00f3 presencial al client\/usuari del servei en punts estrat\u00e8gics t\u00e9 grans avantatges, ja que facilita l\u2019acc\u00e9s a la informaci\u00f3 per part del client en el moment i el lloc en qu\u00e8 t\u00e9 la necessitat de resposta.<\/p>\n<h4>Call\/Contact Center:<\/h4>\n<h5>Recepci\u00f3 de trucades:<\/h5>\n<ul>\n<li>Serveis d\u2019informaci\u00f3 i atenci\u00f3 al client.<\/li>\n<li>Servei de centraleta per a empreses.<\/li>\n<li>Servei de reclamacions.<\/li>\n<li>Recepci\u00f3 de comandes.<\/li>\n<li>Tractament d\u2019incid\u00e8ncies.<\/li>\n<li>Serveis de reserves.<\/li>\n<li>Serveis postvenda.<\/li>\n<li>Secretaria virtual per a empreses, aut\u00f2noms i professionals.<\/li>\n<\/ul>\n<h5>Emissi\u00f3 de trucades:<\/h5>\n<ul>\n<li>Concertaci\u00f3 de visites i gesti\u00f3 d\u2019agendes.<\/li>\n<li>Gesti\u00f3 de cobraments.<\/li>\n<li>Fidelitzaci\u00f3.<\/li>\n<li>Venda directa.<\/li>\n<li>Telem\u00e0rqueting.<\/li>\n<\/ul>\n<h4>Serveis municipals d\u2019atenci\u00f3 ciutadana:<\/h4>\n<p>L\u2019Institut Opin\u00f2metre ha adaptat un sistema integrat d\u2019atenci\u00f3 al ciutad\u00e0 per a serveis d\u2019informaci\u00f3 municipal amb l\u2019objectiu de garantir la cobertura total de sol\u00b7licituds d\u2019informaci\u00f3 (telef\u00f2nica, telem\u00e0tica i presencial) i tramitaci\u00f3 de respostes, aix\u00ed la demanda d\u2019altres serveis: resposta d\u2019incid\u00e8ncies, recollida de queixes i reclamacions\u2026<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4546,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5058","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/5058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/comments?post=5058"}],"version-history":[{"count":1,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/5058\/revisions"}],"predecessor-version":[{"id":5059,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/5058\/revisions\/5059"}],"up":[{"embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/4546"}],"wp:attachment":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/media?parent=5058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}