{"id":4949,"date":"2019-03-12T11:21:38","date_gmt":"2019-03-12T10:21:38","guid":{"rendered":"https:\/\/www.opinometre.com\/?page_id=4949"},"modified":"2019-03-18T15:43:11","modified_gmt":"2019-03-18T14:43:11","slug":"estudis-de-satisfaccio","status":"publish","type":"page","link":"https:\/\/www.opinometre.com\/ca\/serveis\/estudis-de-satisfaccio\/","title":{"rendered":"Estudis de satisfacci\u00f3"},"content":{"rendered":"<section  class='av_textblock_section av-jt5ml54g-4ab9d99ce7136de302535faeafc0bd2a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div style=\"width=100%;background-color: #e1e1e1; padding: 10px 5px 10px 5px; font-size: +2em;\"><strong>ESTUDIS DE SATISFACCI\u00d3<\/strong><\/div>\n<p>Fem estudis de satisfacci\u00f3 i avaluaci\u00f3 de la qualitat d\u2019un producte o servei des d\u2019una perspectiva integral: gesti\u00f3 global de qualitat i millora continuada. L\u2019objectiu principal dels estudis de satisfacci\u00f3 \u00e9s con\u00e8ixer els factors de fidelitzaci\u00f3 dels clients actuals i de captaci\u00f3 de clients potencials.<\/p>\n<ul>\n<li>Coneixement de la qualitat del servei percebuda pels clients.<\/li>\n<li>Determinaci\u00f3 dels atributs que els clients consideren importants.<\/li>\n<li>Detecci\u00f3 dels punts forts i els punts a millorar del servei o organitzaci\u00f3.<\/li>\n<\/ul>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4546,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4949","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/4949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/comments?post=4949"}],"version-history":[{"count":1,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/4949\/revisions"}],"predecessor-version":[{"id":4950,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/4949\/revisions\/4950"}],"up":[{"embeddable":true,"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/4546"}],"wp:attachment":[{"href":"https:\/\/www.opinometre.com\/ca\/wp-json\/wp\/v2\/media?parent=4949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}